What to Do If Your Keys Don’t Work
We understand how frustrating it can be when a replacement key doesn’t work right out of the bag.
Before you worry, here are a few steps to help you troubleshoot and get your lock functioning:
1. Spray the Lock
Sometimes, a little maintenance is all your lock needs:
Use WD40 or similar lubricant (commonly available at hardware stores). Spray lightly into the lock cylinder. Insert and remove the key a few times to distribute the lubricant. Locks can accumulate dust, debris, or corrosion over time, which may prevent a new key from turning smoothly. Try our Lock lubricant
page for those locks needing some TLC.
2. Double-Check the Key Code
Ensure the key code you ordered matches the lock you’re trying to open. Small mix-ups happen, and we’re here to help resolve them quickly.
4. Check to make sure there is not a broken key in the lock.
If you believe there is a part of a broken key inside your lock, or your key seems to fit but has trouble going all the way in, you may need to purchase a broken key extractor. A broken key extractor is a tiny saw-like tool that is used to remove bits of broken key inside your lock. We recommend our magnifying card light to make the inside of the lock more visible. Simply take your broken key extractor and insert it into your lock where you see an opening between the broken key and the side of the lock. Gently turn the teeth of the broken key extractor towards the side of the key and begin to pull the key extractor out. You may need to repeat this process several times before the broken key will come out. Please let us know if you need any assistance while using this tool.
3. Contact Us Before Leaving a Review
If you’ve tried the above steps and your key still doesn’t work, please reach out to us directly.
email: info@easykeys.com
Phone: 877-839-5397
We want to make it right! Whether it’s troubleshooting the issue or sending you a replacement, your satisfaction is our priority.
Your Experience Matters!
We ask that you give us the chance to help before leaving a review on Amazon or our website. We’re confident we can provide a solution that works for you.
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