Why Aren’t My Keys Working?

We understand how frustrating it can be when a replacement key doesn’t work right away.

Before worrying, try these simple steps to get your lock working properly.

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🔧 1. Lubricate the Lock

Sometimes your lock just needs a little maintenance.

• Use WD-40 or a similar lubricant
• Spray lightly into the lock cylinder
• Insert and remove the key a few times

Dirt, dust, or corrosion can build up over time and prevent smooth operation 

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🔍 2. Double-Check Your Key Code

Make sure the key you ordered matches your lock.

• Compare the code on your key to your lock code
• Even small differences will prevent the key from working
• Verify that the correct manufacturer was purchase

Using the correct code and manufacturer is required for proper key fit.

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🧰 3. Check for a Broken Key Inside the Lock

If your key won’t fully insert or feels blocked, there may be something inside.

• Look for pieces of a broken key in the lock
• Use a broken key extractor tool if needed

A lodged key fragment can prevent a new key from working properly.

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⚠️ Important Tips

• New keys may feel tight at first and need slight movement to break in
• Do not force the key, as this can damage the lock or key
• Try inserting and removing the key a few times to help it settle

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📞 Still Having Issues?

If your key still isn’t working after trying the steps above, please reach out to our Customer Service team. We’re here to help and want to make it right.

• Email: [e-mail]
• Phone: [phone]