Frequently Asked Questions

Can I have a spare key made for a Sentry Safe?

Can I Key My Locks The Same?

How Do I Make Changes To My Order?

My Order Is On Backorder, What Now?

How Do I View My Previous Orders?

Where Do I Find My Key Or Lock Code?

How Can I Find My Tracking Number?

What Is A Lock Series?

Does A Key Come With The Core?

Do You Carry Master Keys?

How Do I Place An Order?

How Do I Determine What To Order?

What Information Do You Need To Cut My Key?

How Do I Identify My Lock Code?

Who Is The Manufacturer Of My Furniture?

How Do I Send A Photo?

What Products Do I Buy If There Is A Punch Out Hole In My Furniture?

Do You Supply Keys For Other Locks Outside Of Office Furniture?

How Do I Remove & Install A Lock Core?

How Do I Remove A Broken Key From My Lock?

What Is A Core Removal Key Or Control Key?

What Is A Double Sided Key?

This Key Isn’t Working, What’s The Deal?

Push-In Style Locks: Removal and Installation Of Oval Locks

How Do I Know If An FC10 Lock Will Work In My HON Filing Cabinet?

FC10 Assembly and Installation Instructions

Timberline and Geiger Lock Cores: Removal and Installation

Our Return Policy

Where Is Your W-9?

Purchase Orders and Invoicing