Frequently Asked Questions

Help Ordering

• Where Do I Find My Lock Code?
• Do You Offer Master Keys?
• Who Is The Manufacturer Of My Furniture?
• What Information Do I Need To Order A Key?
• What If My Lock Code Is Faded or Difficult to Read?

Key & Lock Knowledge

• Flat Key vs Tubular Key – What’s the Difference?
• Keyed Alike vs. Keyed Different: What’s the Difference?
• What Is a Lock Series?
• Double-Sided vs. Single-Sided Keys: What’s the Difference?
• What Is A Core Removal or Control Key?

Troubleshooting

• Why Aren’t My Keys Working?
• How Do I Remove A Broken Key From My Lock?
• Does My Lock Need to Be Lubricated?

Order Support

• Where Can I Find My Receipt or Invoice?
• How Do I Check My Backorder Status?

Installation / Removal Instructions

• How do I install a Hon F26 lock?
• Why Can’t I Remove My CompX Timberline Lock Core?
• How Do I Remove or Install a Lock Core?

Documents

• Where Is Your W-9?